Effective Date: 6/27/2025
These Terms of Service govern your use of Spotless N Sparkle's laundry and dry cleaning services. By using our services, you agree to these terms.
To use our services, you must: • Be at least 18 years old • Have a valid payment method • Provide accurate personal information • Be located in our service area
When using our services, you agree to: • Provide accurate information about your items • Follow our care instructions • Pay for services rendered • Not misuse or abuse our services
Payment terms: • Prices are subject to change with notice • Payment is due at time of service • We accept various payment methods • Refunds are handled case by case
Cancellation policy: • Free cancellation up to 2 hours before pickup • Late cancellations may incur a fee • Refunds processed within 5-7 business days • Service issues are handled on a case-by-case basis
Our liability: • We are insured for lost or damaged items • Claims must be filed within 24 hours • Maximum liability is limited to 10x the cleaning cost • We are not liable for normal wear and tear
We may terminate or suspend your account if you: • Violate these terms • Engage in fraudulent activity • Fail to pay for services • Abuse our staff or services
We may modify these terms at any time. We will notify you of significant changes via email or website notice. Continued use of our services constitutes acceptance of new terms.